FAQs

 

Standard Delivery

Standard Delivery is available on all products, whether they're in or out of stock. Just enter your postcode on a product page or at the checkout and you will be given a choice of dates.

 
Two Man Delivery

Our £100.00 Two Man Delivery service should be used for large items, as we won't enter your property without this provision in place, unless it's a garage without steps. With a two man delivery, we will deliver the item inside your home, unwrap your product, remove all of the packaging and then take it with us to be recycled.

 

Next Day Delivery

Next Day Delivery applies to products which are in stock only. You'll need to order before 4pm the day before to access this service. Enter your postcode into the postcode checker on a product page and if the option is available, you'll be given it

 
Weekend Delivery

Not free during the week? We deliver on Saturday. Just enter your postcode into any postcode checker on a product page to see if the option is available to you.

 
Click and Collect

If you need an item straight away, you can take advantage of our Click and Collect service and pick the item up yourself direct from The Kitchen, Bedroom & Furniture Store Ltd showroom.

 

Appliance Installation

Not currently offered on individual items. If the appliance is supplied as part of a kitchen build, then that will have been included in the kitchen quotation.

Coronavirus and your order

 
Are you still offering Installation Services?

On individual appliance s no. We do not offer installation service at the moment due to COVID19. 
If the appliance is supplied as part of a kitchen build then it will be part of the kitchen installation.

Will you bring the product into my home?

Yes. We continue to follow all Government advice to make sure we can continue to serve our customers and protect our people.

 

However, If you are self-isolating we won't be able to enter your house so we will have to perform a doorstep delivery. If this is inconvenient, please let us know and we can rebook the delivery for after your self-isolating period.

 

What precautions are your delivery drivers taking to ensure I don't get Coronavirus?

Our drivers have been issued with disinfectant wipes to keep their vans clean and virus free, Drivers will also be wearing disposable gloves. If a driver asks to wash their hands in your home we would appreciate if you could help them out.

 

Can your driver refuse to come into my house and install my product?

Staying safe is our top priority so there may be an occasion where a driver does not feel comfortable entering your home. If this does occur you can agree to a doorstep delivery or re-book the delivery through our customer service team.

 

What happens if I book a delivery and start to feel unwell or I'm told to self-isolate?

You should rebook your delivery by contacting us on (01455) 637936 and talk to one of our team. You might decide to re-arrange your delivery or we can deliver to your doorstep, but we won't be able to offer the full range of services, including installation. See below if you are self-isolating.

 

I'm not self-isolating but I'm feeling a bit unwell - can I still order from you?

We can still deliver but we will need to take a number of precautions as if you are self-isolating, please see below. However you might want to think about arranging your delivery for a few weeks' time when you are feeling better.

 

I'm self-isolating - will you still deliver?

We can still deliver but we won't be able to enter your home so will have to perform a doorstep delivery. You will not have to sign for delivery, instead we will take pictures of your delivery on the doorstep, helping to reduce any unnecessary contact. You might want to think about arranging your delivery for a few weeks' time when you are out of self-isolation (we recommend 2 weeks) when we can give you our excellent customer service.

If my product was delivered but it's got a fault, will you come and uninstall it/collect it?

We're sorry that you have a fault with your product. If the product has just been delivered or you've had it a while and it has developed a fault we will follow our normal procedures unless you are self-isolating. Governments advice will be followed at all times.

I want to exchange my product - will the coronavirus affect this?

It's business as usual unless you are self-isolating, in which case, as long as the item is unused, you have 100 days in which to return the product so we would ask you to hang on for a bit until you are no longer at-risk and out of isolation.

Can I cancel my product now it's already in my home?

It's business as usual unless you are self-isolating, in which case we won't collect from you but our standard returns policy still applies. Please contact us when you are out of self-isolation and we will sort it all out for you.

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