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Terms and Conditions

 

The following terms and conditions apply to all transactions processed by this site and over phone lines. Please read carefully and print a copy for reference. These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us.

 

1 Information about us and how to contact us
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  • We are The Kitchen, Bedroom & Furniture Store Ltd, a company registered in England and Wales. Our company registration number is 05964070 and our registered office is at The Kitchen, Bedroom & Furniture Store Ltd, Unit 60 Sparkenhoe Business Centre, Southfield Road, Leics, LE10 1UB. Our registered VAT number is 620 2341 96.

  • You can contact us by telephoning our customer service team at 01455 637936, email us at sales@tfshinckley.com or by writing to us at The Kitchen, Bedroom & Furniture Store Ltd, Unit 60 Sparkenhoe Business Centre, Southfield Road, Leics, LE10 1UB.

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2 Prices​
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  • All prices are shown in £ sterling and include VAT but exclude any delivery and credit card transaction charges.

  • We reserve the right to change any advertised prices at any time.

  • The price you pay is the price displayed on this website at the time we receive your order, except in the instance where an error has occurred with the price shown on the website.

    • Please note that prices go up and down on a daily basis.

    • When placing an order you are purchasing the item(s) at the price(s) shown at that time.

    • Should a price subsequently change after your delivery is placed we are unable to adjust your order to the new price.

  • In the event that an error is discovered with the price of any products you have ordered:

    • We will inform you as soon as we can whereupon we will give you the option of amending your order at the correct price or cancelling it.

    • If you cancel your order and have already paid for the products we will give you a full refund.

    • In the event that we are unable to contact you we will cancel the order and refund you any sums you have paid.

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3 Payment

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  • Payment can be made by most major credit cards. We also accept any debit card and PayPal.

  • Cheque payments can only be made by arrangement with our sales team.

  • Full payment for your products is taken when a new order is created (only applicable to non-finance purchases).

  • If you choose to pay by cheque then your order will only be processed once the cheque has been received and cleared.

  • We can provide paper invoices. We can also email an order summary to you if you have given us an email address.

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4 Availability
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  • All products are subject to availability and may be changed at any time.

  • If your order cannot be fulfilled you will be offered an alternative or given a full refund.

  • If an order is received for a discontinued product we will automatically provide you with the up-to-date equivalent, providing it is available and the same price as the discontinued model. If this is not the case we will contact you.

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5 Delivery​
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  • Standard delivery by The Kitchen, Bedroom & Furniture Store Ltd is free for orders minimum spend £75.00 and within 15 Miles of our showroom ( The Kitchen, Bedroom & Furniture Store Ltd., Unit 60 Sparkenhoe Business Centre, Southfield Road, Leicester, LE10 1UB); Please contact us for charges outside of this radius; however we may charge for any delivery by third party couriers and for extras such as two man delivery.

  • Delivery options and costs will be clearly displayed once you have entered your delivery postcode.

  • Upon delivery a signature will be required.

  • The following delivery information applies if you purchase an item from us that is delivered by one of our own vans. If you purchase a small appliance that is delivered by TFSH, please see TFSH deliveries below

  • We will contact you with an estimated delivery date. However delivery dates may be delayed by events outside our control (e.g. due to sudden stock shortages, manufacturing delays, or delivery vehicle breakdowns), which is why we strongly advise all customers not to book fitters until they have received the relevant products, as no claims will be accepted. We will contact you as soon as possible to let you know if there is a delay and will take steps to minimise the effect of the delay. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering the products.

  • The day before delivery we endeavour to advise all customers of an estimated delivery timeslot.

    • You will be notified of your delivery timeslot by phone or email the day before delivery providing you have given us sufficient contact details.

    • You cannot choose your own delivery timeslot as these are allocated by our automated route planning system. Once issued your timeslot cannot be changed.

    • Timeslots are estimates, actual delivery times can be earlier or later due to circumstances beyond our control. This means someone must be present at the delivery address all day and able to accept the products upon arrival of our delivery vehicle.

  • If you find you cannot keep to the delivery date you must notify us before 12 noon one working day before delivery.

  • Failed delivery charges (see the table of charges below) may be applied in the event that a delivery fails due to - but not limited to - any of the following reasons:

    • You cancel the order after the point at which the products have been loaded for delivery at our warehouse.

    • You provide insufficient/incorrect contact details or an incorrect delivery address thereby resulting in our inability to contact you or otherwise make a successful delivery.

    • You refuse delivery upon arrival of our delivery vehicle.

    • There is no-one at the delivery address to accept delivery. You must ensure that you can be available all day on your chosen day of delivery.

    • There are parking restrictions or other access problems (e.g. stairs or narrow doorways) which you failed to notify our telesales operators of. By booking your own delivery date at the checkout you are agreeing that there are no such access or parking restrictions which we should be aware of.

  • We will only deliver to ground floor properties (unless a lift is available); this can include a maximum of 4 steps. Certain products may be delivered up or down a flight of stairs at additional cost. Call us to find out if the items you require can be delivered in this way.

  • Whilst our own drivers are happy to wheel your product into an unobstructed room of your choice, we cannot be held responsible for any damage incurred. It is your responsibility to protect any floor coverings to prevent damage while the products are being situated in the property.

  • We do not allow customers under any circumstances to assist the driver with delivery or handling of any of our products.

  • The products will be your responsibility from the time we deliver the products to the address given by you.

  • Our Courier Deliveries - Couriers will try and deliver to a neighbour if no one is in or will contact you to arrange for delivery the next day. If they cannot deliver your product they will take it to their local collection point.

  • We will let you know the name of your Courier. Follow their web page for further details.

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6 Damaged and Faulty Goods
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  • We will supply products that are in conformance with this contract and nothing in these terms will affect your legal rights.

  • If you discover that the products which you have received are faulty, you should notify us immediately. You have the right to a full refund if a fault is discovered within 30 days of delivery.

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7 Unwanted Products​
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  • Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days after receipt of the products, without giving a reason. You may use the Model Cancellation Form attached at the Schedule to these terms (which you can send to us by email or post to the address above) but you do not have to.

  • You have the choice of returning smaller products via your own means (at your own cost to The Kitchen, Bedroom & Furniture Store Ltd, Unit 60 Sparkenhoe Business Centre, Southfield Road, Leics LE10 1UB), or larger products, requesting that we collect them. We will charge you the direct cost to us of collection, which is £69 per item for washing machine size products, or £149 for range cookers and americans. We may however choose to reduce the collection charge if you are purchasing another product from us.

  • You have a duty of care while the products are in your possession and we reserve the right to charge you for any damage that may have occurred during this period.

  • We reserve the right to apply re-handling charges for returned items under some circumstances:

    • The products received back are 'as new' but incomplete; i.e. missing components and/or accessories.

    • Any other handling including installation of the products which has diminished the value of the products e.g. damage or wear and tear. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

  • We will make any refunds due to you as soon as possible and within 14 days of the cancellation date.

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8 Additional Services
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  • If requested we will collect old appliances for recycling on a like-for-like basis when we deliver your new item(s). We make a charge for this service to cover collection and transportation.

  • Additional services which have been ordered but are then declined upon delivery are non-refundable, as we allocate space for these services on our delivery vehicles. This includes 'Old Product Collection', 'Unwrap and Remove Packaging' and 'Two Man Delivery' services.

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9 Installation
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  • We do not offer this service to date.

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10 Accuracy of Product Information
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  • All product information shown on the website is believed to be correct and accurate from the source material (i.e. manufacturer's documentation). However we regret that we cannot be held responsible for any errors or omissions.

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11 Data Security
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  • We will use the personal information you provide to us:

    • to supply the products to you;

    • to process your payment for the products;

    • to identify you in the future should you need to contact us regarding your purchase;

    • to notify you in the unlikely event of a manufacturer's safety notice or product recall;

    • if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

  • Please refer to our privacy policy for further information.

  • We will comply with the General Data Protection Regulations 2018 and any other applicable data protection laws in the UK when processing any personal data which you provide.

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12 Manufacturer Guarantees and Extended Warranties
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  • All items carry a minimum 12 months parts and labour guarantee issued by the manufacturer which is subject to provisions that the appliance:

    • Has been used solely for domestic purposes and is on domestic premises; i.e. not for commercial or trade use.

    • Has been used solely in accordance with the instruction book.

    • Has not been subject to misuse, accident, modified or repaired by anyone other than the manufacturer's service engineers.

  • Any appliance which has a guarantee over 12 months must be registered within 28 days of receipt to qualify for any additional years' cover

  • We offer extended 5 year warranties which cover parts and labour which can be purchased through the website or over the telephone.

    • These are underwritten by UK General Insurance Services and administered by Corporate Support Solutions.

    • Please refer to the warranty terms and conditions for further information.

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13 Governing Law​
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  • These terms are governed by the laws of England and Wales and any dispute or claim arising in connection with these terms or the contract between us shall be dealt with by the courts of England and Wales.

 

Complaints

 

We take all complaints very seriously. If you have a cause for complaint then please phone us or email us at sales@tfshinckley.com

 

If you feel that we have not been able to resolve your complaint, you can access the EU Online Dispute Resolution platform here ec.europa.eu/odr

 

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to register a complaint with the Information Commissioner's Office.

 

Find out more at ico.org.uk/make-a-complaint

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Your Statutory Rights

 

None of the above affects your statutory rights as a consumer. We reserve the right to amend our terms and conditions clauses wherever consumer statutory rights are not affected.

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Summary of Charges

 

Failed delivery

  • Re-delivery (standard) - £44.99 per item

  • Re-delivery (Americans/range cookers) - £89.99 per item

  • Cancellation - £49.99 per item

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Failed installation/connection

  • 50% of connection charge per appliance

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Head Office

 

The Kitchen, Bedroom & Furniture Store Ltd.,

Unit 60 Sparkenhoe Business Centre,

Southfield Road,

Leicester,

LE10 1UB

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Phone No. (01455) 637936

VAT Reg. No.: 620 2341 96

Company No.: 05964070

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